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    Refund Policy

    Last Updated: June 10, 2026

    This Refund Policy applies to all subscriptions to Pocket Runway (the "Service").

    1. Free Trial

    All new users receive a 34-day free trial. No payment is collected during the trial period. You may cancel at any time during the trial without being charged.

    We strongly encourage you to fully evaluate the Service during your trial period and to cancel before the trial ends if you do not wish to continue.

    2. Standard Refund Policy

    All subscription fees are non-refundable. Once a subscription payment has been processed, it will not be refunded for any reason, including:

    • Forgetting to cancel before the trial ends
    • Not using the Service after subscribing
    • Dissatisfaction with the Service
    • Partial use of a billing period

    You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period, and you retain access to paid features until that date.

    3. Exceptions

    We may issue refunds at our sole discretion in the following cases:

    • Duplicate billing: if you are charged twice for the same billing period due to a technical error
    • Service failure on our end: if a verified bug or outage significantly impaired your ability to use the Service for an extended period
    • Unauthorized charges: if your payment method was used without your authorization
    • As required by law: in jurisdictions where consumer protection laws require refunds in specific circumstances

    To request a refund under one of these exceptions, contact us within 30 days of the charge at support@pocketrunway.com with:

    • Your account email
    • The date and amount of the charge in question
    • A brief description of the issue

    We will respond within 14 days. Approved refunds are processed back to the original payment method within 5–10 business days.

    4. Chargebacks

    If you initiate a chargeback or payment dispute with your card issuer without first contacting us to resolve the issue, we reserve the right to suspend or terminate your account. We strongly encourage you to contact us first — most issues can be resolved quickly without involving your card issuer.

    5. Cancellation Instructions

    To cancel your subscription:

    1. Log in to your Pocket Runway account
    2. Navigate to Account Settings → Billing
    3. Tap Manage Billing
    4. In the Stripe Customer Portal, select Cancel Subscription

    Your subscription will remain active until the end of your current billing period, after which it will not renew.

    6. Contact

    For all refund inquiries:

    Email: support@pocketrunway.com